FAQ's

 

Everything you want to know about Sos Internet, about payment or refund of our products, about abusive withdrawals or websites’ unsubscriptions… Click on the questions below to see the answer:

Questions about Sos Internet

1. How can I be sure that the enterprise and the products that Sos Internet offers me are trustworthy?

2. How can I place an order?

3. How much time does take a service?

Questions about payments and refunds

4. Is Sos Internet payment securised?

5. Can I be refund in case Sos Internet is not finally able to unsubscribe me?

6. I do not want to pay by credit card, do you have other payment possibilities?

Questions about withdrawals which I am victim of

7. I am levied every month: where do these withdrawals come from? Are they a scam?

8. Can I just ask my bank to block withdrawals?

9. Is it possible to be refunded from withdrawals?

10. Why I have to pay to unsubscribe me?

Questions about websites unsubscriptions

11. I do not remember my IDs to log in on the website, does it matter?

12. I have deleted my profile before canceling my subscription, does it matter?

 

 

 

Questions about Sos Internet

 

1. How can I be sure the company and the products that Sos Internet offer me are trustworthy?

 

Sos Internet is a company based in France (in Bordeaux’s area) and registered in the Bordeaux Company Register. Company registration number: 78847110000016.

All the company members work in France.

Sos Internet does not subcontract his customer service: every client case is processed by a single member of our team.

We are always easily available: contact us!

 

2. How can I make an order?

 

  1. Once you have chosen the product that is suits your case (“guide”, “ready made” or “V.I.P.”) click the “Buy now” green button, then click the “Add to basket” button. The message “the product was successfully added to your basket” will appear.
  2. Click on the grey button “View cart”: you will arrive to a page that shows you the summary of your order.
  3. Click on the green button “Proceed to checkout”.
  4. Fill in the requested information: website to unsubscribe from, your country, your e-mail adress…
  5. Once all the information are entered, read, accept the terms & conditions placed in the bottom right corner. Then, click on the green buttom “Proceed to PayPal”.
  6. You will arrive to our payment platform: fill in the requested information and validate.
  7. Once your order is finish, you will receive a confirmation e-mail.

 

Supplementary information: If you do not have a Paypal account, you will be able to pay by credit card.

 

3. How much time does it take a service?

 

“V.I.P.” products starts the very same day the order it’s done (from monday to friday -weekend orders are processed on monday-). The extension of the service depends on every case: it could take from 24h to several days according to the site you want to unsubscribe from commitment period.

In any case, Sos Internet carry you through all the process.

The “Ready Made” products starts between 12-24 to 72h after your order.

In the “Guide” order cases, the e-mail containing the document “Guide” will be send between the 24 to 72 hours after your order.

 

Questions about payments and refunds

 

4. Is Sos Internet payment securised??

 

We have chosen to work with the payment platform PayPal. As a bank establishment based in the European Union, PayPal offers more than ten years of experience in securised online payments. PayPal encrypts and securises your bank information and never communicates them to Sos Internet.

 

5. Can I be refund if Sos Internet are not finally able to unsubscribe me?

 

Our services are garanted as “Successfull or refunded”. We commit ourselves to refund the entire ammount of any service that would not have led to a success.

 

6. I do not want to pay by credit card, do you have other payment possibilities?

 

In our website we propose two payment modes: credit card or PayPal (for clients who already have a PayPal account).

 

Questions about withdrawals which I am victim of

 

7. I am levied every month: where do these withdrawals come from? Are they a scam?

 

You have noticed an internet withdrawal in your bank account and you do not remember

Maybe you entered your bank information in one of these situations:

  • To subscribe a test offer at very low price in a short period (mostly dating websites…)
  • To buy a few minutes of online or phone consultation (clairvoyance websites…)
  • To pay the shipping cost for a product announced as “free” (slimming products websites as Green Coffee…)
  • To “prove” that you are over 18 (adult dating websites…)

By accepting the Terms of Use while you are buying, it is probably indicated that your aquisition will be transformed as a paying membership if you do not communicate them that you want to continue as a free member in their website.

For more advice and information, we invite you to read this post that explains how paying memberships, automatics renewals and abusive withdrawals in Internet work..

 

8. Can I just ask my bank to block withdrawals?

 

If you are levied every month, it means that you are subscribe to a service.

Therefore, you have to execute the cancellation procedures and inform the website that you don’t want to be charged any more.

Blocking withdrawals is not recommended except in particular cases (it is impossible to contact the company behind the levy…).

For more advice and information, we invite you to read this post that explains how paying memberships, automatics renewals and abusive withdrawals in Internet work..

 

 

9. Is it possible to be refunded from withdrawals?

 

In certains countries, the consumer code indicates that:

“In case of online purchase with a professional, you are able to retract. It is your obligation to exercise this right in certain deadlines. If you want to retract, the professional will refund you the property or service ordered.

You have a period of 14 days to change your opinion about your online purchasses.”

 

Please note : the website can refuse the revocation request if it considers that the provided service has been used (for example, in the case of a dating website, if the client has used the chatting/mailing service to read or send messages).

After 14 days, it is -most of the time- impossible to ask for a refund.

Sos Internet is not involved in the refund claims.

 

 

10. Why I have to pay to unsubscribe me?

 

Sos Internet is an independant website which is in no way related to the websites that you want to be unsubscibe of.

Thereby, our paid services ensure the sustainability of the work that Sos Internet does.

There is although no obligation of using our services to unsubscribe a membership or cancel a subscription.

 

 

Questions about websites unsubscriptions

 

11. I do not remember my IDs to log on the website, does it matter?

 

No. We are able to provide the service anyway eventhough it would most likely take more time than the usual.

 

12. I have deleted my profil before cancel my subscription, does it matter?

 

No. We are able to provide the service anyway.

 

 

If you don’t find the answer to your questions in this page, contact us!

 

5 Comments

  • rook
    on 25 May 2016 Reply

    get me of this site

  • Gavin
    on 6 September 2015 Reply

    ive just notice im having money each month for the last 2 months come out my acc, i do not know who this is and i would like it stopped asap, can you help and how : GT scg-bill.com
    Thanks Gavin

  • mahmoud hassan larry
    on 11 January 2015 Reply

    i dont want to recieve any messege again unsubscribe me

    • john
      on 12 January 2015

      Hi Mahmoud,
      What messages are you talking about? We would be glad to help
      John

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